Last Updated: November 2025

Welcome to Yampa River Tech (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website www.yamparivertech.com, related services, and any appointments or work performed by our technicians.

By scheduling service, signing an authorization form, contacting us by email and phone, or using our website, you agree to be bound by these Terms.

Yampa River Tech provides in-home and on-site technology services including, but not limited to:

• Internet and Wi-Fi setup, configuration, and optimization
   
• Smart-device setup (TVs, thermostats, sound systems, speakers, etc.)
   
• Network speed testing, connectivity troubleshooting, and reports
   
• Streaming service configuration and login assistance
   
• Computer, tablet, and mobile device support
   
• Cloud, data syncing, and backup setup
   
• Email access and configuration support
   

All work performed follows the Yampa River Tech Scope of Work Agreement, which defines included and excluded tasks. Any work requested beyond the agreed scope may be billed separately at our current hourly rate.

By authorizing service, you confirm that:

• You are 18 years of age or older and authorized to approve work on the property.
   
• You will provide a safe, accessible work environment and an active internet connection when required.
   
• You understand that someone 18 or older must remain onsite for the duration of the service visit.
   
• You will review and confirm the completed work with the technician before departure.
   

• All pricing and hourly rates will be disclosed in advance via estimate, email, or invoice.
   
• Minimum hourly charges apply (as specified on estimates).
   
• Invoices are due upon receipt unless otherwise stated.
   
• Payments can be made via approved electronic methods or links provided by Yampa River Tech.
   
• Any additional services requested during the visit will be added to the final invoice.
   
• Credit-card processing fees may be waived at our discretion.
   

We understand schedules change. Please notify us at least 24 hours in advance if you need to reschedule or cancel your appointment.
Cancellations within 24 hours of the scheduled time may be subject to a one-hour minimum charge.

Yampa River Tech does not assume responsibility for:

• Pre-existing issues or defective equipment not installed by our technicians
   
• Loss of data, software, or configuration resulting from customer-supplied hardware
   
• Network or device issues caused by internet providers, power failures, or third-party software
   
• Manufacturer warranty coverage or product defects beyond installation setup
   
• Any damage occurring due to customer negligence or unapproved modifications after service
   

Technicians may take photos of completed work strictly for quality assurance and internal documentation.

While every reasonable effort is made to ensure safety and quality, Yampa River Tech is not liable for indirect, incidental, or consequential damages, including data loss, downtime, or hardware malfunction.
Our liability shall be limited to the total amount paid for the specific service rendered.

We offer a 7-day workmanship guarantee on all installations and configurations performed by Yampa River Tech.
This guarantee covers re-visits to correct setup or connection issues directly related to our work.
Third-party hardware, software, or network issues are not covered.

We respect your privacy. Any personal or business data accessed during service will be used solely for troubleshooting, configuration, or account setup and will not be shared or stored beyond what is necessary for service completion and invoicing.
For details, refer to our separate Privacy Policy.

By contacting Yampa River Tech through any channel — including phone calls, text messages, voicemail, email, or website forms — you consent to receive replies through those same channels regarding scheduling, estimates, service updates, or account matters.

• Text messaging is used strictly for appointment coordination, job status updates, or customer support responses.
   
• Message and data rates may apply depending on your carrier.
   
• Yampa River Tech does not share or sell your contact information.
   
• We are not responsible for delays or issues caused by carrier errors, spam filters, or customer phone settings.
   
• Do not send passwords, personal identification numbers, or sensitive account information via text message.
   

By initiating contact with Yampa River Tech, you acknowledge and agree that phone and text communication may be documented for service confirmation and quality assurance purposes.

These Terms are governed by the laws of the State of Colorado.
Any disputes shall be resolved in Routt County, Colorado.

Yampa River Tech reserves the right to update these Terms at any time. Updates will be reflected by the “Last Updated” date above. Continued use of our services or website constitutes acceptance of any revised Terms.

Contact Us:
📞 720-477-3788
📧 support@yamparivertech.com
🌐 www.yamparivertech.com